Free Local Tracked Mail for orders above $35!

FAQs

1. What are your products made of?

Our lip balms are made with the most nourishing organic ingredients such as safflower oil, coconut oil, cocoa butter, shea butter, beeswax, vitamin E oil and are scented with ethically sourced organic essential oils.

While our lip tints are made with grapeseed oil, coconut oil, cocoa butter, shea butter, beeswax, vitamin E oil, mica powders and are scented with ethically sourced organic essential oils.

 

2. Are your products non-toxic and cruelty-free?

Yes, all our ingredients are carefully sourced to ensure that our products are non toxic and cruelty-free!

 

3. Are your products vegan?

Unfortunately they are currently not vegan. However, we're working on a vegan range soon. So watch out for that!

 

4. How long will my order take to reach me?

Upon receiving the order, we will process it and mail it out within 3 working days. If you opt for normal mail, you should receive your parcel within 2-7 working days. Registered mail is faster, you should receive it within 2-3 working days. 

We highly encourage that you opt for Registered mail as we will not be responsible for any lost mail if you opt for normal mail.

 

5. I received the wrong item in my order!

We apologise for the mistake. Please contact us at hello@phinnyandwise.com or drop us a message via instagram and fix it for you.

 

6. Do you accept any returns or exchanges?

Due to hygiene purposes, we do not accept any returns or exchanges. 

However, if you encounter any problem with your purchase, please contact us at hello@phinnyandwise.com and will get back to you within 3 working days. 

 

7. Do you ship internationally?

We currently do not provide international shipping but we hope to provide this service in the near future!

 

8. How long do you products last for?

They are able to last anywhere between 6 months to 1 year. However, please dispose of your products if you realised there is a change of appearance or smell.